Refund Policy

At BharosaMart, we want you to be completely satisfied with your purchase. If, for any reason you are not happy with your order, you may return it within 7 days of delivery for a refund or exchange, subject to the conditions below.

1. Eligibility for Returns

• Items must be returned within 7 days of receiving the order.
• The item must be unused, unworn, unwashed, and in original packaging with tags intact.
• Proof of purchase (order confirmation or receipt) is required.

2. Non-Returnable Items

For hygiene and safety reasons, the following items are non-returnable:

• Intimate or personal care items (e.g., nasal strips that have been opened/used).
• Items marked as Final Sale or Non-returnable at checkout.

3. Return Process

• To initiate a return, contact us at info@bharosamart.com with your order number.
• Our team will provide instructions for shipping the product back.
• Customers are responsible for the cost of return shipping, unless the product is defective or incorrect.

4. Refunds

• Once your return is received and inspected, we will notify you of approval or rejection.
• Approved refunds will be processed to your original payment method within 7–10 business days.
• Shipping charges are non-refundable, unless the return is due to our error.

5. Exchanges

• If you wish to exchange an item for a different size or product, please mention this when contacting us.
• Exchanges are subject to stock availability.

6. Damaged or Defective Items

If you receive a damaged or defective item, contact us immediately with photos. We will arrange for a replacement at no extra cost.

7. Contact Information

For any questions or to initiate a return, please contact:

📧 Email: info@bharosamart.com